Terms & conditions
Jumeirah Sirius Terms & Conditions
The following Terms and Conditions apply to all members of the Jumeirah Sirius Programme. It is the responsibility of all Members to read and understand these terms and conditions in full. These terms and conditions were last updated on April 2015.
Jumeirah Sirius Programme Rules
To read about further terms and conditions relating to collection and exchange of Points, collection of Tier Points, Tier upgrades, renewals, downgrades and Privileges ("Programme Rules"), please click here.
Jumeirah Sirius Terms and Conditions
The terms and conditions set out below, along with the Programme Rules are referred to as the "Terms and Conditions". The terms and conditions relating to collection and exchange of Points, collection of Tier Points, Tier upgrades, renewals, downgrades and Tier Privileges (the "Programme Rules") are available on www.jumeirahsirius.com. These Terms and Conditions apply to all Members of the Jumeirah Sirius Programme. It is the responsibility of all Members to read and understand these Terms and Conditions in full. These Terms and Conditions were last updated in April 2015 and supersede and override any previous terms and conditions.
1.1. The following definitions shall apply:
• “Active” refers to Members who have had actively used their Membership by collecting or exchanging Jumeirah Sirius Points in the previous two (2) years;
• "E-certificates" are the vouchers that enable Members to convert Sirius Points for specified goods or services, provided by Jumeirah Sirius Programme or a Partner and are issued by Jumeirah Sirius service advisors or by individuals employed at the respective participating hotels or by the member logging on to the www.jumeirahsirius.com website;
• “Jumeirah" means Jumeirah International L.L.C., the entity with ultimate responsibility for Jumeirah Sirius, or any other company within the same group of companies;
• "Jumeirah Sirius", "Jumeirah Sirius Programme" or "Programme" means Jumeirah's reward programme;
• "Jumeirah Sirius Card" means either the e-card issued to Members or the physical Membership card issued by Jumeirah Sirius to Silver and Gold Tier Members;
• "Jumeirah Sirius Points" or "Points" are the reward currency earned by using the Jumeirah Sirius Card;
• "Jumeirah Sirius Bonus Points" or “Bonus Points" are the Points a Silver or Gold Tier Member earns from an eligible spend and any other promotional offers relating to selected Members;
• "Member" is a person who is a member of the Jumeirah Sirius Programme and "Membership" shall be construed accordingly;
• "Privileges" are the exclusive amenities and services provided to a Member depending on the Tier Points that Member has earned;
• "Partner" or "Jumeirah Sirius Partner" is a company or organisation which: (a) accepts E-certificates and Rewards from a Member in exchange for goods or services; and/or (b) allows a Member to earn Jumeirah Sirius Points when they purchase its goods or services;
• "Rewards" means specified goods or services to be provided by Jumeirah Sirius or a Partner to a member in exchange for Sirius Points ;
• "Sirius App" means the downloadable application operated by or on behalf of Jumeirah in connection with the Jumeirah Sirius Programme including, but not limited to, the iPhone and Android versions thereof;
• "Tier" means the Membership level of the Jumeirah Sirius Programme;
• "Tier Points" are the Membership level points earned by using the Jumeirah Sirius Card and shall determine the level of status attained by a Member; and
• "Website" refers to www.jumeirahsirius.com, a website operated by or on behalf of Jumeirah, where a Member can access details of the Programme and manage their Membership.
1.2. The Jumeirah Sirius Card is issued by, and remains the sole property of, Jumeirah.
1.3. Membership, Points, Tiers, Rewards, E-certificates and Privileges are offered at the sole discretion of Jumeirah. Jumeirah reserves the right to decline to issue or to withdraw the Jumeirah Sirius Card from a Member at any time. Jumeirah further reserves the right to terminate the validity of the Jumeirah Sirius Card, together with the Privileges or other benefits attached thereto, at any time and for any reason (including but not limited to use of the Jumeirah Sirius Programme which Jumeirah, in its sole discretion, deems excessive or unreasonable). The Jumeirah Sirius Card must be returned without delay to Jumeirah when requested. The withholding or termination of Membership may result in the loss of all Points accumulated at the time of such withdrawal or termination.
1.4. Jumeirah Sirius has no predetermined termination date and shall continue until such time as Jumeirah decides to terminate the Programme with or without notice. Members shall have three (3) months from the date on which the Programme termination is announced to continue accumulating Jumeirah Sirius Points (the "Notice Period"). Starting on the date of expiry of the Notice Period, the Member shall have a further six (6) months within which they must convert all Jumeirah Sirius Points they have accumulated into Rewards or E-certificate Nine (9) months from the date on which the Programme termination is announced, any unredeemed Jumeirah Sirius Points will be cancelled automatically.
1.5. Jumeirah reserves the right to amend, update, change or delete any aspect of the Jumeirah Sirius Programme at any time, including the Terms and Conditions and Programme Rules, Points, Tiers, Tier eligibility, Privileges, Rewards, E-certificates and promotional offers, even if such changes may affect the value of the Points, Rewards or benefits already collected by the Member. It is the responsibility of each Member to remain aware of any such amendments, updates or changes. Jumeirah will publish the latest Terms and Conditions on its website www.jumeirahsirius.com. If you require clarification on these Terms and Conditions, you may contact a Jumeirah Sirius service advisor on +971 (0) 4 364 7500.
1.6. Jumeirah accepts no responsibility or liability for the withdrawal of any hotels from the Jumeirah portfolio and any Partners from the Programme, even though such withdrawal may affect the collection of Points, Tiers and Rewards available to Members.
1.7. Jumeirah will endeavor to advise Members of matters of interest, including notifying them of changes to the Programme, promotions and other offers. However, Jumeirah accepts no liability for requests or correspondence lost or delayed in the postal system or via electronic mail. Without prejudice to clause 1.5 above, Jumeirah is not liable for and reserves the right to correct any errors in pricing, typing or description relating to any aspect of Jumeirah Sirius.
1.8. When a Member telephones a Jumeirah Sirius service advisor, for security reasons the Jumeirah Sirius service advisor will request personal information in order to verify the Member’s identity.
1.9. The Jumeirah Sirius call centre will only deal with the person authorised to operate the Member's account. To authorise someone other than a Member to operate an account, a request must be made either: (i) in writing to the Jumeirah Sirius Centre, PO Box 214159, Dubai, UAE; (ii) by email to email@example.com or (iii) by telephoning a Jumeirah Sirius service advisor on +971 (0) 4 364 7500.
1.10. The sale, transfer or barter of any Jumeirah Sirius Points, Rewards, E-certificates, Privileges, Tier Points or other Jumeirah Sirius benefits is prohibited.
1.11. In the event of a Jumeirah Sirius Card being disposed of, lost, stolen or damaged, or when there is a change of a Member’s address, the Member must notify Jumeirah Sirius of such an occurrence immediately.
1.12. Any correspondence sent to a Member, whether by post or electronic mail, is based on the information given to Jumeirah Sirius or Jumeirah. All Members are responsible for notifying Jumeirah Sirius either: (i) in writing to the Jumeirah Sirius Centre, PO Box 214159, Dubai, UAE; (ii) by email to firstname.lastname@example.org ; or (iii) by telephoning a Jumeirah Sirius Service Advisor on +971 (0) 4 364 7500 of any change to their contact details. Any failure to notify Jumeirah Sirius of such change may result in a deduction of such number of Points as Jumeirah Sirius, in its sole discretion, deems reasonable to cover any duplication of postage costs (including courier charges) incurred by Jumeirah Sirius or Jumeirah as a result of incorrect contact details. Members can also update their profile details online via the Website. Jumeirah must be notified in writing (to the address set out in paragraph 1.9) of any change to Member’s name and all such legal or other documentation as Jumeirah shall from time to time request to evidence that change should be provided to Jumeirah by the Member.
1.13. The only valid interpretation of the Terms and Conditions shall be that of Jumeirah Sirius or Jumeirah.
1.14. The use of and participation in the Jumeirah Sirius Programme, including, but not limited to, the collection of Jumeirah Sirius Points, E-certificates, Rewards, Privileges, Tier Points or other Jumeirah Sirius benefits may be subject to fees and taxes in the relevant jurisdiction. As a result, Members will be required to pay such fees and taxes as applicable and in accordance with the existing legislation or any similar legislation that may be introduced in the future. Any tax liability, including disclosure, connected with receipt or use of any of the Jumeirah Sirius Programme is the Member’s responsibility.
1.15. All Room Reservations including Jumeirah Sirius Room Redemptions, Jumeirah Sirius Privileges and Jumeirah Sirius offers are subject to AED 20 Tourism Dirham Fee per bedroom per night at all Jumeirah Hotels and Resorts and Jumeirah Residence located in Dubai as of 31 March 2014. Please note that a three bedroom hotel apartment is charged as three bedrooms (i.e. AED 60 per night), a two bedroom hotel suits is charged as two bedrooms (AED 40 per night) and a junior suite with one bedroom and a living room is charged as one bedroom (AED 20 per night).
1.16. A Member who is travelling on business should comply with their employer's travel policy concerning loyalty schemes. Information about a Member’s accrued Jumeirah Sirius Points may be disclosed by Jumeirah to a Member’s employer.
1.17. These Terms and Conditions are governed by the federal laws of the United Arab Emirates and the Emirate of Dubai. In the event of any dispute, Members agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai.
1.18. The Jumeirah Sirius Programme, (including Tier Points, E-certificates, Rewards, Privileges and any other goods and services given to Members) is provided to the extent permissible by any applicable law without any warranties or guarantees, including implied warranties of satisfactory quality or fitness for a particular purpose. To the extent permissible by any applicable law, Jumeirah excludes all liability and responsibility for itself and its affiliates, Partners and agents for loss or damage (including but not limited to cancellation or delay or loss or misuse of a Member's Jumeirah Sirius Card) of whatever nature (including but not limited to loss of profits or anticipated savings, wasted expenditure or attorney's fees) arising from or in connection with a Member's participation in the Programme, regardless of whether such loss or damage would arise in the ordinary course of events or otherwise, is reasonably foreseeable or otherwise, or is caused by any error or omission of Jumeirah, its affiliates, Partners or agents (whether negligent or not), except that nothing affects the liability of Jumeirah, its affiliates, Partners or agents for death or personal injury caused by their negligence or any other liability which may not be excluded or limited by law.
1.19. If any provision of these Terms and Conditions is deemed unlawful, void or for any other reason unenforceable, then that provision shall be deemed severed from the Terms and Conditions and shall not affect the validity and enforceability of any other provisions.
1.20. Jumeirah's failure to exercise or enforce any rights or provisions of the Terms and Conditions will not constitute a waiver of such rights or provisions.
1.21. Nothing in these Terms and Conditions shall create a contractual relationship with, or cause of action in favour of, any third party. Any rights of any third party to enforce these Terms and Conditions under any applicable legal principle, statute or otherwise are excluded.
1.22. General words shall not be given a restrictive interpretation by reason of their being preceded or followed by words indicating a particular class of assets, matters or things.
1.23. The language of the Terms and Conditions shall be English and any and all communications relating thereto (including but not limited to any complaints or disputes), shall be conducted in the English language.
1.24. These Terms and Conditions incorporate by reference the Programme Rules and any other terms and conditions appearing on the Website from time to time and represent the entire agreement between Jumeirah and Members in relation to the Jumeirah Sirius Programme and supersede any previous agreement between them. Each Member acknowledges that it is not relying on any representation, warranty or other statement relating to the Programme which is not set out in these Terms and Conditions. Members shall not be entitled to any remedies in respect of any representation, warranty or other statement (other than those set out in these Terms and Conditions) being false, inaccurate or incomplete unless it was made fraudulently.
Application for Membership
2.1 To apply for the Jumeirah Sirius membership, the Jumeirah Sirius application form must be completed in full and either handed to a Jumeirah employee at a Jumeirah hotel, submitted on the Website or sent via post to the Jumeirah Sirius Centre, PO Box 214159, Dubai, UAE .
2.2 All information required for Membership applications must be supplied accurately and in full. Jumeirah may reject any application if the required information is not supplied accurately and in full.
2.3 After the Member is successfully enrolled into the Jumeirah Sirius Programme, an email will be sent to the Member confirming the same. The Member will be given a Jumeirah Sirius membership number and a link to the Website to activate their online account. The Member can then print their Jumeirah Sirius Card from the website or download their e-card via the Sirius App or other similar third party application.
2.4 Physical membership cards will not be issued to Blue Tier Members. Physical membership cards will only be issued to Active Silver and Gold Tier Members.
2.5 When a Silver and Gold Tier Member requests a replacement card, their previous Jumeirah Sirius Membership number will change and a new Membership number will be given to the Member, all Points collected under the old Membership number will be transferred to the new Membership number. The old Membership number will automatically be deactivated and the Member will not be able to use the old Membership number for any further transactions relating to collection of Points, Tiers, Rewards, use of Privileges and E-certificates or to gain access to the Website. It is the responsibility of the Member to ensure that they use their correct and valid Membership number for all Jumeirah Sirius activity.
2.6 Silver and Gold Tier Members may only request a replacement Jumeirah Sirius Card once per calender year. If a Silver and Gold Tier Member makes more than one request for a replacement Jumeirah Sirius Card during that year, that Member will be charged in accordance with the Jumeirah Sirius Programme.
2.7 The Jumeirah Sirius Card is non-transferable and may only be used by the Member whose signature is on it. The Jumeirah Sirius Card can only be used by the Member and, without limitation, not by the Member’s relatives or friends. Members may be required to provide proof of identification at participating hotels (upon request by any Jumeirah employee) when collecting or exchanging Points and using any Privileges relating to the Jumeirah Sirius Programme, in order for the Member’s identity to be established. If a Member fails to provide sufficient proof of their identity upon request, Jumeirah reserves the right to refuse to provide any Programme related services relating to that Member.
2.8 It is the sole responsibility of the Member to ensure that no person obtains unauthorised access to the Member’s Jumeirah Sirius Card, Membership number or password. The Member shall be solely responsible for any activity linked to their Membership. Each issued Jumeirah Sirius Card has an exclusive Membership number assigned to it.
2.9 Jumeirah Sirius Membership is available only to individuals and not to companies, partnerships, associations, groups or other entities.
2.10 Jumeirah may refuse Membership without being required to give a reason for doing so.
2.11 Members must be eighteen (18) years of age or over.
2.12 A Member of the Jumeirah Sirius Programme can only be issued with one Jumeirah Sirius Card at any given time. Members shall not have multiple Memberships in the Jumeirah Sirius Programme. Any multiple Memberships held by a Member will be cancelled automatically by Jumeirah without notice to the Member.
2.13 The Jumeirah Sirius Card will not be issued to a person who is an employee of Jumeirah. Relatives of any such employees may not present a Jumeirah Sirius Card when making use of any Jumeirah employee discount.
2.14 Membership and any application for Membership is void if prohibited by the applicable laws of the Member’s or applicant’s country of residence.
2.15 Any Member may terminate their Membership by submitting a written termination notice to the postal address shown in paragraph 1.9, signed by the Member, to Jumeirah. Membership will be terminated immediately upon receipt of such notice by Jumeirah.
2.16 Membership shall automatically terminate upon the death or bankruptcy of a Member. Jumeirah Sirius Points accumulated prior to these circumstances will be immediately cancelled. Jumeirah may, acting in its sole discretion, re-instate all or a portion of any accumulated Jumeirah Sirius Points in favour of the heirs of a deceased Member upon the application of his/her personal representative, provided that the deceased Member’s account holds a minimum balance of 15,000 Jumeirah Sirius Points at the time of the Member’s death.
2.17 Jumeirah reserves the right to suspend or terminate the Membership of any Member, if that Member appears (in the sole discretion of Jumeirah) to be using the Programme in a manner inconsistent with these Terms and Conditions or intent of the Programme or any portion of the Programme, including, but not limited to, improper collection of Points or Tier Points or improper use of Privileges, Rewards or E-certificates. Jumeirah also reserves the right to terminate the Membership of any Member if there are reasonable grounds for suspecting (in the sole discretion of Jumeirah) that the Member has:
• acted in a manner inconsistent with applicable local or federal laws or regulations;
• breached or violated any of these Terms and Conditions;
• engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing in connection with the Programme
• engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written in nature, towards any Jumeirah employee or guest;
• failed to pay any bills or accounts due to Jumeirah or any hotel within the Jumeirah portfolio; or
• attempted to collect Points or Tier Points relating to any spend not attributed to the Member.
• Such terminated Membership may result in the loss of all accumulated Points and the cancellation of a Member’s Rewards, E-certificates, Privileges and the loss of any associated Tier status. In addition to the termination of such Membership, Jumeirah shall have the right to take such appropriate administrative and/or legal action as it deems fit against the Member, including, without limitation, criminal prosecution.
2.18 Each Member is responsible for remaining familiar to these Terms and Conditions and the number of Points and Tier status he or she has accumulated. Activity statements will be available to a Member via the Website as long as his or her Membership is Active. Activity statements will include information concerning Points, Tiers, Tier Points, Rewards, E-certificates.
2.19 Jumeirah reserves the right at any time, in its sole discretion to deactivate Membership, in the event that a Member does not use the Membership for two (2) years. In such a case, a Member would be required to reapply to the Jumeirah Sirius Programme as a new Member.
End of Terms and Conditions